Refund policy

Returns & Refunds Policy

Because each item is made to order, we handle returns with care and clear guidelines.

Return Eligibility (General)

We accept returns for both non-defective and defective items, under the conditions below.

All return requests must be made within 14 days of delivery.

Items must be:

  • Unused and unwritten in
  • In original condition
  • Returned in original packaging

To start a return, contact us at return@paperboyleather.com

Items sent back without prior approval will not be accepted.

Return address (if approved):

3763 Monolith Trl
Perris, CA 92570

Non-Defective Returns (Change of Mind)

We accept returns if you change your mind or decide you want a different item.

In these cases:

  • Return shipping is the responsibility of the customer
  • Original shipping costs are non-refundable
  • Item must meet the eligibility requirements listed above

Once your return is received and approved, a refund will be issued to your original payment method.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, we will make it right.

Please contact us within 14 days of delivery with:

  • Your order number
  • Clear photos of the issue

If approved, we will offer one of the following:

  • Replacement
  • Repair
  • Full refund

In these cases, we may cover return shipping or provide a prepaid label depending on the situation.

Refunds

Once your return is received and inspected, we will notify you of approval.

If approved:

  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or payment provider may take additional time to post the refund

If more than 15 business days have passed after approval, contact us and we’ll resolve it.

Exchanges

Because all items are made to order, we do not offer direct exchanges.

If you need a different item, the best process is:

  1. Return your original item (if eligible)
  2. Place a new order for the item you want

Non-Returnable Items

We cannot accept returns for:

  • Custom commissioned journals (made via contacting Paperboy Leather through email)
  • Custom embossed journals
  • Final sale items
  • Items that have been used, written in, or altered
  • Natural variations in leather (grain, color, markings, texture)

These variations are a natural part of full-grain, vegetable-tanned leather and make each piece unique.

We also do not accept returns on gift cards.

Cancellations

Orders may be cancelled within 12 hours of purchase, before production begins.

Important Note

Because each journal is handmade to order, slight variations between pieces are expected and celebrated. These are not considered defects.